Privacy Policy
How ThunderBox handles personal information for travelers, partners, and visitors.
Last updated: July 26, 2026
Information we collect
We collect the information needed to create an account, manage bookings, process payments, and provide support. This may include your name, email address, booking details, selected locations, and messages you send to ThunderBox.
How we use information
We use your information to confirm bookings, coordinate drop-off and pickup, improve our service, prevent misuse, and communicate important updates about your account or reservation.
Sharing with partners
When you book storage, we share the booking details required by the selected partner to identify your reservation and handle your bags. We do not sell personal information.
Payments
Payments are processed by Stripe. ThunderBox does not store your full card details — Stripe handles and secures that information on our behalf.
Security and retention
We use reasonable safeguards to protect your data and keep information only as long as needed for service, legal, accounting, and operational purposes. A completed or past booking keeps its own copy of the contact name, email, and phone number used at the time, so your booking history and receipts remain intact even if you later delete your account.
Your choices
You may request access, correction, or deletion of your personal information by contacting support. When you delete your account, we permanently erase your account data, including your login and stored payment methods, within 30 days. Some information may need to be retained where required by law or legitimate business needs.