Terms of Service
The basic terms for using ThunderBox to book and manage luggage storage.
Last updated: July 26, 2026
Using ThunderBox
ThunderBox helps travelers find and book luggage storage with local partners. By using the service, you agree to provide accurate booking information and follow partner instructions at drop-off and pickup.
Bookings and payments
Prices, availability, cancellation options, and pickup windows are shown during booking. Payment is processed when a booking is confirmed unless otherwise stated.
Stored items
You may store luggage, backpacks, and similar personal items. Hazardous, illegal, perishable, fragile, or unusually valuable items should not be stored through ThunderBox.
Item Protection
At checkout, you may add optional Item Protection for a percentage of your order total. This covers your stored items up to CHF 500 per booking. Without Item Protection, ThunderBox's liability for lost or damaged items is limited to CHF 100 per booking.
Cancellations and refunds
You may cancel a confirmed booking any time before drop-off. Cancellations made more than 24 hours before your scheduled drop-off time are refunded in full. Cancellations made within 24 hours of drop-off are not refunded. If you do not check in your bags and your drop-off window passes, the booking is marked as expired and the charge is not refunded.
Partner locations
Partners are independent businesses that provide storage services through the ThunderBox network. Availability, hours, and capacity may vary by location.
Service changes
We may update features, pricing, policies, or these terms as the service evolves. Continued use of ThunderBox after updates means you accept the revised terms.